If you are a California resident, the following additional rights may be available to you.
California residents may request information regarding Hulu’s disclosure of personal information (such as your name and contact information) to third parties who wish to contact you or send you promotional information about their products and services directly (as compared to when the third party is acting on our behalf or you have provided your personal information as part of a co-promotion by Hulu and the third party). If you are a California resident and would like to request a copy of information regarding our disclosure to third parties for their direct marketing purposes in the preceding calendar year, please send us a letter at Attention: Legal Department, Hulu, LLC, 2500 Broadway, 2nd Floor, Santa Monica, CA 90404.
If you are a California resident under the age of 18 and a registered user of the Hulu services, you may request and obtain removal of content or information you have publicly posted on the Hulu services. To make this request, please email us at firstname.lastname@example.org and include a detailed description of the specific content or information you would like to remove. Please note that this removal does not ensure complete or comprehensive removal of the content or information posted on the Hulu services by you as there may be circumstances in which the law does not require or allow removal.
Beginning January 1, 2020, the California Consumer Privacy Act of 2018 (“CCPA”) provides California residents with additional rights as described below. Please note your right to know and right to delete are subject to certain exceptions under the CCPA.
Disclosures About Your Personal Information
We collect the following categories of personal information, as defined in the CCPA, from or about you and may have disclosed this information for a business purpose:
Identifiers, such as your name, IP address, email, and other similar identifiers;
Personal information categories listed in the California Customer Records provision, such as payment information;
Characteristics about you, such as age and gender;
Commercial information, such as the Hulu plan(s) you purchase;
Internet or other electronic network activity information, such as your viewing activity on Hulu;
Audio, electronic, visual, or other similar information; and
Inferenced based on the information we collect from or about you which we use to better understand your preferences and behavior, including to customize Content and advertising for you.
Right to Know. You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you as well as information about how we collect, use, disclose, and “sell” personal information.
Right to Delete. You have the right to request the deletion of personal information that we collect or maintain about you and your account. Please note that requesting deletion will require the cancellation and deletion of your account which, upon completion, cannot be undone.
How to Exercise Your CCPA Rights
We provide these rights, subject to a verifiable consumer request, to account holders regarding personal information collected by us in connection with your account, including any profiles. To submit a request to exercise these rights, log into your account on the Hulu website, go to “Privacy and Settings” in account settings and click on “California Privacy Rights” and follow the instructions. You will be required to verify your request via your Hulu account credentials and/or by other means. You can also call our toll-free number at 855-738-6978 to speak with one of our representatives.
If you are not a registered user of the Hulu services and do not have Hulu account credentials, please note we have limited information about you. You will be required to verify your request, including by providing your name and the email that you believe we have collected about you. Please click here to make a request.
You may designate an authorized agent to make a request on your behalf. Please click here to make a request as an authorized agent.
If you choose to exercise any of these rights, you will not receive different prices or quality of services unless permitted by applicable law, including if those differences are reasonably related to your information. For example, if you exercise your right to opt out of “sale”, the ads you view may not be as tailored to your interests. For questions or concerns about how to exercise these rights and choices, please visit our help center.
|Category||Requests Received||Requests Completed In Whole or In Part||Requests Not Completed*||Average Days to Complete|
|Request to Know||20789||13133||7656||< 1|
|Request to Delete||85033||72137||12896||2|
|Request to Opt Out||58508||39599||18909||< 1|
This data reflects all requests received from individuals in the US between January 1 and December 31, 2020.
* Requests may not be completed due to various factors including because a request was not verifiable, was made multiple times, or where we did not have any personal information associated with the requester.