Hulu Subscription Billing FAQ
Hulu Subscription Billing FAQ
Summary
To manage your Hulu account information, visit your account (under your name at the top-right of the page) or visit hulu.com/account directly.

What is Hulu?

Hulu is a premium streaming service, designed to give you access to a wide variety of TV shows and movies on a bunch of different devices, like a computer, an iPad or an Xbox One. We offer current TV shows such as Family Guy, Empire, and Saturday Night Live, as well as great films from The Criterion Collection. Add SHOWTIME® to your subscription to enjoy instant access to award-winning original programming such as Homeland, The Affair, Ray Donovan, Masters of Sex and Episodes as well as exclusive Hollywood blockbusters.

 

 

Below are answers to some common questions about Hulu subscription billing: 

 

 

How do I access my Account?

To view your account details, including your billing history, click here. If you are trying to make changes to your billing but do not see a Your Subscription section on your account page, or the section prompts you to Renew Your Subscription, you may be logged in with the wrong email address. If you're not sure which email you might have used, click here to look up your account by card number.  

 

 

I'm having trouble logging into or locating my Account

If you are running into issues logging in, click here, where you can request a password reset email. You can also look up which email address you signed up with by entering your card number. If you're still unable to log in after using these tools, please contact our Support team. When you do write in, the following information will be super helpful for us:

  • Your first and last name, as well as any other names that could be on the account
  • Any email addresses you may have signed up with, including those attached to a PayPal, Roku, iTunes, or Amazon account
  • The last four digits of the card being charged (if you have a joint account or multiple cards linked to the same statement, please include the last four digits of those cards as well – please do not send full card numbers though)
  • Your billing address and ZIP code (if you've moved recently, please send both your old and new address)
  • The number you see on your bank statement directly after HLU*HULU PLUS

 

 

I'm seeing monthly charges, why can't I access my Hulu subscription? 

If you see Hulu charges on your statement but do not have access to Hulu subscription content or cannot see any billing information on your account page, you are probably logged in to a basic Hulu.com account (not to be confused with a Hulu subscription on a free trial). Please log out, then log in with the correct Hulu credentials. If you're not sure which email your subscription is linked to, you can find out here.

 

 

How do I add or remove a Premium Add-on like SHOWTIME®?

For new Hulu subscribers, visit the official signup page at hulu.com/start/showtime to get started. You will have the option to sign up for Hulu at $7.99 per month, and then add SHOWTIME to your account for an additional $8.99 per month. If you haven't had a trial with Hulu before, you'll be offered one week free to try out both Hulu and SHOWTIME.

 

For current Hulu subscribers, visit the Your Subscription section of your account page to manage Premium Add-ons. By adding SHOWTIME to your subscription, you will be billed instantly and your billing date will reset. Any additional time on your current billing cycle will be credited toward your new subscription with SHOWTIME. By removing SHOWTIME from your Hulu subscription, you will continue having access for the remainder of your current billing cycle. 

 

For more help with SHOWTIME on Hulu, visit here.

 

For users charged through a third-party billing provider, please visit one of the following linked articles: iTunes billing, Roku billing, or Amazon billing.  

 

 

I don't remember signing up for Hulu, why am I being charged?

If you are seeing charges from Hulu on your bank statement, but don't remember signing up yourself, it's likely a family member did so using your information. You can try locating the account being charged by entering your credit card number here. If you're still having trouble, please contact our Support team and include details about the dates and the amounts of the charges. The following information will help us locate the charges as well.

  • Your first and last name, as well as any other names that could be on the account
  • Any email addresses you may have signed up with, including those attached to a PayPal, Roku, iTunes, or Amazon account
  • The last four digits of the card being charged (if you have a joint account or multiple cards linked to the same statement, please include the last four digits of those cards as well – please do not send full card numbers though)
  • Your billing address and ZIP code (if you've moved recently, please send both your old and new address)
  • The number you see on your bank statement directly after HLU*HULU PLUS

 

 

What are these authorization charges on my bank statement?

If you've recently signed up for a Hulu subscription or entered your billing information on our site, you may see an authorization hold on your statement. Not to worry, this is just an authorization to confirm the billing information recently submitted for your Hulu account. This hold is instantly reversed and is never collected by Hulu. Authorization hold amounts can very based on region or by card issuer - These charges will direct you to hulu.com/auth from your statement. For additional information about these holds, please click here

 

 

I just signed up for a free trial today, why was I charged?

Traditionally, we only allow one free trial per user. When you enter information that has already been used for a free trial of Hulu, our system will give you a warning to let you know you are not eligible for another trial. If you proceed with the signup process, the trial will be bypassed, and you'll be charged for a Hulu subscription and put on a paid subscription plan.

 

 

Why am I being charged twice a month?

If you are seeing more than one monthly charge from Hulu, it is likely that you have two open subscriptions under different email addresses. To locate the secondary account, visit this page and enter the card number(s) being charged. If you need any assistance, please contact us, including the last four digits of the card being charged, the number listed after HLU*HULU PLUS on your billing statement, as well as the email addresses attached to the accounts.

 

 

Why was I charged tax?

We are legally required to collect tax for certain jurisdictions. We have set prices for a Hulu subscription or any Premium Add-ons, but based on your billing ZIP code, your city/county may apply an additional tax. 

 

 

I deleted the Hulu app. Why am I still being charged?

In order to stop Hulu subscription charges, the subscription must be fully canceled online or over the phone. Deleting the app on your device will not cancel your subscription. To make sure you will no longer be charged, follow the directions here.

 

 

Can I speak to a Human if I have more questions?

You sure can! Please send our Support team an email, or give us a call at (888) 713-2455. We're typically around every day from 5am-10pm PDT, and we're happy to help.

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