Manager, Ad Operations

Advertising Sales & Operations | New York, NY | Full-Time

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we’re looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.


Hulu’s Ad Operations team is seeking a Manager who will be an exceptional addition to our New York-based Sales and Sales Operations team. As a Manager, you will be responsible for improving Hulu’s video ad delivery by ensuring all aspects of our client service, campaign management, and implementation processes are optimized to fulfill our revenue goals. Reporting to the Senior Manager of Ad Operations, this role will oversee exceptional Campaign Leads, facilitate best-in-class client service, as well as partner closely with Ad Ops and Planning leads, to best operationalize campaign setup through our proprietary tech stack. The right person for this role is both dynamic and goal oriented, has technical competencies and excellent cross departmental interpersonal skills. If you are someone who has the passion to lead and mentor a team, be a strategic inspiring leader and drive technical innovation and process, then this is a great role for you.


  • Develop a team of Campaign Leads with the positivity and leadership necessary for them to successfully lead their books of business
  • Establish a deep understanding of their direct report’s revenue support in order to partner effectively with Ad Sales
  • Maintain and improve operational workflow for campaign management & trafficking implementation across all Hulu tech platforms
  • Drive critical thinking with immediate team and cross-country managerial counterparts
  • Oversee and maintain training documentation and Hulu process workflow to ensure new hires excel in their on-boarding
  • Serve as primary support for team members who meet an internal or external business challenge
  • Maintain deep comprehension of ad server delivery logic and industry standards
  • Have a deep understanding of sales flow processes and partner with Planning and Ad Ops leads to review post-launch benchmarks and conceive efficiency improvements with measurable results
  • Coach and mentor team members with tangible and frequent performance feedback, maximizing retention and focusing on career growth for direct reports
  • Support and collaborate with various internal teams such as Sales Planners, Account Executives, Integrated Marketing, Creative Solutions, Finance, and Research
  • Regular and consistent attendance and flexible to work nights and weekends when projects, launches, or responsibilities dictate


  • Bachelor’s Degree or Equivalent
  • Minimum of 4 years of experience in Digital Ad Sales Operations and 2 years managing or mentoring multiple individuals in a similar role
  • Detailed comprehension and experience in trafficking digital video and other interactive formats, including VAST and VPAID
  • Experience with a video ad server (FreeWheel, Doubleclick for Video, etc.)
  • Firm understanding of digital video marketplace, vendors, and third-party technologies
  • Expert problem solving and troubleshooting abilities
  • Excellent client and interpersonal skills, with a flexible attitude
  • Experience and comfort with presenting and training in front of large groups
  • Detail orientation and the ability to prioritize tasks in dynamic marketplace and work environment


  • Knowledge of Programmatic solutions (DSP, SSP, Trading Desks, Deal ID)
  • Familiarity with Flash, JavaScript, HTML5 or CSS
  • Experience in a queue management/ticketing system (JIRA)

Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

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