Digital Supply Chain Specialist

Technology | Santa Monica, CA | Full-Time

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we’re looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

SUMMARY

Hulu’s Digital Supply Chain Operations team is seeking a specialist to deliver a high-quality experience to our viewers. The right person for this role has a keen attention to detail, is experienced in video and metadata quality control, demonstrates strong time management skills, and is great at communicating both technical and non-technical information to internal teams and external partners. If you are someone who is dedicated and thrives in a dynamic environment, then this is an excellent role for you.

WHAT YOU'LL DO

  • QC large volumes of video, multi-track audio, and timed text against strict deadlines
  • Solve technical video, XML, and closed captions issues
  • Research and normalize metadata across VOD and live platforms
  • Monitor ad creatives for age-appropriateness, branding, and legal compliance
  • Engage with media partners (e.g. Disney and HBO) to track and troubleshoot deliveries
  • Make frequent subjective decisions, including resolving severity of issues detected during QC
  • Triage incidents for Hulu’s Content, Product, and Engineering teams
  • Fix content-related issues flagged by Hulu customers and media partners
  • Track and report content and operational issues using JIRA
  • Actively learn, test, and provide feedback on proprietary tools
  • Build and maintain user documentation for supply chain workflows and tools

WHAT TO BRING

  • Bachelor’s Degree in Digital Video, Film, or related degree
  • A minimum of 2 years digital video experience
  • Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs)
  • Understanding of closed captions and subtitles
  • Comfortable adapting to ongoing changes in processes, workload, and priorities
  • Ability to track and resolve issues concurrently
  • Excellent written and verbal communication skills; ability to communicate with all levels of management
  • Fervent attention to detail
  • Ability to work without supervision, escalating when needed
  • Willingness to work either a Sat – Wed shift or a Tue – Sat shift

NICE-TO-HAVES

  • Spanish language proficiency
  • Knowledge of various digital delivery protocols

Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

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