Training Specialist, Viewer Experience

Customer Support | San Antonio, TX | Full-Time

Travel Required: No | People Manager: No

Hulu is a premium streaming TV destination that seeks to captivate and connect viewers with the stories they love. We create amazing experiences that celebrate the best of entertainment and technology. We’re looking for great people who are passionate about redefining TV through innovation, unconventional thinking and embracing fun. It’s a mission that takes some serious smart, intense curiosity and determination to be the best.  Come be part of the team that’s powering play.

SUMMARY

Hulu’s Viewer Experience (VX) team is seeking a Training Specialist who will be an exceptional addition to our team. As a Training Specialist at Hulu, you will be designing and delivering training programs for new hires and existing employees at all levels of the Experience organization, running the new hire ‘nesting’ or integration process, working with subject matter experts (SMEs) to design engaging coursework and assisting with. If you are someone who is passionate about helping others and thrives on creating impactful learning experiences, then this is a great role for you.

WHAT YOU’LL DO

  • Develop, coordinate and facilitate VX training programs covering areas such as on-the-job training, systems and tools, customer experience skills, operational workflow, and product knowledge.
  • Support Learning Management System (LMS) administration, including course uploading, catalog management, testing, analytics, and reporting.
  • Develop various training materials, including job aids, training guides, facilitator guides and participant materials.
  • Partner with Instructional Designers to develop coursework as needed.
  • Perform curriculum reviews on a regular basis to ensure content accuracy.
  • Support ongoing launches of new product features and services to ensure VX readiness to support new launches.
  • Build and maintain working relationships with Subject Matter Experts (SMEs) to create, review and edit training materials, facilitating the timely accomplishment of project deliverables.
  • Effectively communicate with team members and all stakeholders to ensure objectives, timelines and goals are being met.
  • Maintain up-to-date knowledge of current operational practices.
  • Assist in analyzing and finding solutions to training gaps and needs.
  • Oversee the delivery of the training program such as, classroom management, class attendance, corrective action, classroom equipment readiness, daily trainer observation notes, and post-training transfer to leadership.
  • Provide a proactive drive towards their professional development.

WHAT TO BRING

  • 2-5 years of training/facilitation/teaching/development experience.Strong project management and organizational skills, with the ability to independently manage multiple projects in a fast paced, dynamic environment. Ability to synthesize and communicate complex information in a clear and effective manner.
  • Strong collaborative nature and communication skills to work effectively with peers, SMEs, and other business partners.
  • Experience in gaining influence and engaging cross-generational audiences.

NICE-TO-HAVES

  • Knowledge of eLearning authoring tools (e.g., Adobe Captivate, Articulate, etc.)
  • Experience with technical learning tools.
  • Customer Service/Experience/Contact Center knowledge.
  • DiSC, Situational Leadership, Strength Finder, and/or other professional development courses.
Apply Save