To enjoy videos at Hulu, you will need the following software installed on your computer:

• Internet Explorer 6.0 or above, Firefox 1.5 or above, or Safari 2.0 or above
• JavaScript and Cookies must also be enabled.
• Adobe Flash Player 9.0 or above
• Microsoft Windows XP SP2, Microsoft Windows Vista, Macintosh OS X, or Linux

In addition, you will need an internet connection with sufficient bandwidth. Our videos stream at 480Kbps or 700Kbps, and we'll adjust our stream based on your bandwidth, but we recommend a downstream bandwidth of 1000Kbps or higher for the smoothest playback experience. You can test your downstream bandwidth at many websites. Search for "bandwidth test" on the web to find many of the most popular bandwidth test websites.

If you cannot hear audio from Hulu videos, please try the following steps:

1. Verify that the volume settings in the Hulu player are correctly set.
2. Verify that your computer speaker volumes and settings are correctly set.
3. Verify that other media speakers such as Windows Media Player or Quicktime can output audio.
4. Restart the browser and try watching Hulu videos again.
5. If that does not work, restart the computer and try watching Hulu videos.

If after reinstalling Flash, you are still encountering audio issues, please contact us at support@hulu.com (subject line: Audio Issues).

This is currently a limitation with the Flash Player which we're using to stream our content. As a short-term workaround, you can maximize the pop out player instead. This will achieve nearly the same effect and allow you to work on the other monitor.

In some cases Flash is not correctly installed and cannot be accurately detected. Please reinstall Flash by following these steps:

1. Uninstall Flash following these steps (http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157).
2. Restart your computer.
3. Reinstall the latest version of Flash following these steps (http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash).

There is a known issue with Adobe's latest Flash Player's hardware acceleration feature and certain graphics cards. You can turn off the hardware acceleration feature by the following steps:

1. Go to Hulu.com and watch a video.
2. Right-click on the player and select "Settings".
3. Click to the first tab in the settings window and uncheck the "Enable hardware acceleration" box.
4. Click "Close" and try watching any Hulu video in full screen mode again.

Until we’re able to resolve various business and legal issues surrounding international streaming, we utilize a technology to limit access to US-based users only. It is possible that the technology is incorrectly recognizing your region. Please send the following information to support@hulu.com (subject line: Geo-Filtering Issues) to help us resolve your access issue:

1. Your ZIP code.
2. Your IP Address from http://whatismyip.akamai.com/.
3. Copy and paste the entire output from http://releasegeo.hulu.com/geoCheck.

If you are still experiencing video stream issues after confirming that you have the minimum software and bandwidth requirements as listed above, please email support@hulu.com (subject line: Streaming Issues) with the following information:

1. The web page address (URL) of the video having problems (or indicate if all videos have the same problem).
2. Does this embedded video play and stall?

Hulu requires Flash Player 9 or higher.
Please download and install the latest version of Flash Player before continuing.
3. Your Zip Code.
4. Your IP Address from http://whatismyip.akamai.com/.
5. The IP Address from http://cp39465.edgefcs.net/fcs/ident.
6. Run a traceroute to the IP Address from step 5 by following the below instructions.

On Windows platform,
- Click Start -> Run -> Type in "cmd" -> Click OK.
- Then type in "tracert [IP Address From Step 5]"; for example, tracert 76.168.54.212.
- Finally, copy the entire output into the email. (You can do so by right clicking the window and select "Mark", then press Enter after selecting the output.)

On a Macintosh platform,
- From your hard drive, Applications -> Utilities -> Terminal.
- Then type in "traceroute [IP Address From Step 5]"; for example, traceroute 76.168.54.212.
- Finally, copy the entire output in the email.

On a Linux platform,
- Open a terminal.
- Then type in "traceroute [IP Address From Step 5]"; for example, traceroute 76.168.54.212.
- Finally, copy the entire output in the email.

7. Your Download and Upload speed as reported by SpeedTest (http://www.speedtest.net/). There is an option to "Direct Link" the results on completion.