Welcome to Hulu Plus! We're excited for you to start your Hulu Plus experience.
Getting started with a new service can be a bit tricky; you may be used to one format or interface, then you switch to a new one and everything is unfamiliar, which understandably leads to questions. Below are a few common "Getting Started" questions and answers that will help you get the most out of your Hulu Plus subscription:
One of the quickest ways to find the show you are looking for is to use the search bar at the top of the Hulu.com page (highlighted in green below). Type in the name of the show or film that you're looking for, and related results will appear.
If you see your show listed, click on the thumbnail to be taken to the show page (e.g. http://www.hulu.com/community ). From there, just click the image for the episode you would like to watch. You can also sort by season, if the episode that you want is from a previous season, by clicking "All Seasons" in the "Episodes" section.
If you end up searching at Hulu.com for a show or movie that we don't have the rights to, we do our best to find it for you anyway. If we end up finding the video on another site, you'll see it listed in the search results – and we mark these offsite videos with a grey “new window” icon, found in the upper left hand corner of the video thumbnail. When you hover over the thumbnail, you’ll see a grey bar that has the name of the site you'll be redirected to. For example, searching for a CBS show like The Big Bang Theory sends you to CBS.com.
With Hulu Plus, you gain access to more seasons and more episodes of your favorite shows. Whereas most shows on Hulu are available on a "5-rolling" basis, meaning the last 5 episodes to air are available, with Hulu Plus you can watch the entire current season for many shows, as well as available past seasons.
Hulu Plus also allows you to watch your shows on various supported devices, such as phones, tablets, gaming consoles, Blu-ray players and many more. For more information on supported devices, please visit here.
If a show is part of Hulu Plus, we will post how many episodes are available available on devices (in the Hulu Plus box) versus only on the web (in the Hulu box), as well as when we receive new episodes during the season.
We also offer an HD option for a great deal of Hulu Plus content, so that you can watch an entire show in high definition from the comfort of your living room or the convenience of your mobile device. If a show is available in HD, we'll list it in the Availability Notes and in the options toolbar of our video player.
Want a quick way to access new episodes of all of your favorite shows, without having to seek out the individual episode on each show page? Your Queue and Favorites lists are designed to do just that: provide one place where the shows and episodes you want to see are easily accessible. You can view your Queue by going to ( www.hulu.com/profile/queue ) or by hovering your mouse over your name in the upper right corner of the Hulu.com page, which will make a small menu appear.
To add an episode to your Queue, hover your mouse over the thumbnail for the episode. At the bottom of the menu that pops out, you'll see an "Add to Queue" option.
If you're interested in watching an entire season or series in a row, but don't want to add each episode individually, we've got you covered there as well. If you click on the "Episodes" label (seen on the left side of the previous image), you will be taken to a large list of episodes. On the right side of that episode list will be an "Add All to Queue" option. You can add an entire series, or only one specific season - you'll be able to see your selection on the left side of the screen (where the image says "All Seasons").
Several of the shows you follow may be about to start new seasons; the "Add All to Queue" function won't work for those upcoming episodes, as they aren't yet available. A great choice is to add the show to your Favorites, because when a show is in your Favorites, new episodes will automatically be added to your Queue when they premiere on Hulu Plus. To add a show as one of your Favorites, go to the show page and select the "Favorite" option underneath the large picture at the top of the page. The plus symbol will change to a check mark, and you will see the show listed at ( www.hulu.com/favorites ).
You can remove videos or shows from your Queue or Favorites list at any time by clicking the trash can icon next to that particular selection.
You can attach as many devices to one Hulu Plus account as you would like - you could use a single iPad, or three Android phones, a PlayStation 3 and a Samsung Blu-ray player; the number is unlimited. Our current licensing agreements with content owners allow for only one stream per account, though, so we are unable to offer simultaneous or multiple streaming to different devices at the moment.
When we first launched the free Hulu.com service, our streaming rights for our content were limited to computers only. The rights to stream something to your computer are different than the rights to stream to your mobile device, which are different from those required for streaming on your TV.
Mobile and TV devices were not included in these original contracts, and in order to add them, we had to do so under a paid service: Hulu Plus. This is for many reasons, including the high price of these types of streaming rights and because many shows required they be part of a paid service to be on these types of devices.
In the meantime, we're constantly working with our content partners to obtain extended streaming rights for every show. We try to be clear about how many episodes for each show are available on devices by listing the number in the Availability Notes on each show page. If we're able to secure extended rights, we will update the Availability Notes to reflect the change.
We include advertisements in Hulu Plus in order to reduce the monthly subscription price of the service. Premium content — especially from the current TV season — is not only expensive to make and license, but we also want to compensate our content partners fairly for the valuable entertainment they provide.
Hulu Plus offers what no other streaming content service on the market today can: current season episodes of popular shows like Glee, Scandal, and Modern Family, and full series runs (all episodes from every season) of popular library shows. To see a full list please go to ( www.hulu.com/plus/content ).
We've found that by including a modest ad load, we can keep the price for Hulu Plus under eight bucks, while still providing users with access to the most popular current season shows on the devices of their choice.
We're continually working to tailor the ad experience to your interests in an effort to make the advertising you see on Hulu Plus more relevant and useful to you.
To watch videos on Hulu.com, you will need:
- Adobe Flash Player 10.1 (.53.64) or above
- Internet Explorer 8.0 or above, Firefox 2.0 or above, Safari 3.0 or above, or Chrome
- Microsoft Windows XP SP2 or above, Macintosh OS X 10.4 or above, or Linux
In addition, you will need a broadband internet connection. We recommend a downstream bandwidth of at least 1.5 Mbps for a smooth playback experience of standard definition video,and 3.0 Mbps for high definition. We also recommend a ping of 50 m/s or lower for ideal connection strength.
You can test your downstream bandwidth at ( www.speedtest.net ). Once there, click on the green Begin Test button to initiate a speed test. Once complete, your downstream bandwidth is displayed in the "Download" box near the middle of your screen, with the other two results on either side.
For the best possible viewing experience on Hulu, we recommend the following software updates:
- Microsoft Windows 7, Macintosh OS X 10.6 or above, or Linux
- The most current version of Adobe Flash Player (available here)
- The latest version of your web browser:
Upon signing up for Hulu Plus, you'll receive an email from us letting you know the first billing date for your subscription. If you're unable to access your email, though, or if you have deleted that email - don't worry. You can still view your billing date by going to your account page and looking under the Billing Information header.
Here, you can view not only your billing date, but you can update your billing information as well. Simply click "Update Payment Information," enter in the new information, and click Save Changes to update our records.
You can also see your billing history in this section; just click "View Billing History" next to your billing date, and you'll see the dates and amounts of all prior charges.
Should you need to change your email address or your password, you can also update that information from your account page ( www.hulu.com/account ). Under the Personal Information header, you can select Update Personal Info, Change Email or Change Password. Once you've selected the field you'd like to change, confirm your new information, and click Save (when updating your email address, you'll also have to enter your current password).
If you've forgotten your password or email, you can go to ( www.hulu.com/forgot ) for assistance. If you enter the email address on your account into the "Forgot Password" field, you will be sent a password reset link. (If you don't see the email in your inbox within 15 minutes, it might be hanging out in your Spam or Junk mail folders.) If you don't use the link within four hours, you'll need to have it sent again.
If you're unsure which email address is on your account, simply enter the credit card number directly attached to your Hulu Plus account into the "Forgot Email" field and you'll be able to view the email on the account.