We've received reports of users encountering video playback issues with Hulu Plus on Apple devices including iPads, iPhones, iPods and Apple TVs. A symptom of the issue is having videos restart playback from the beginning. Our developers are aware of the issue and are working quickly toward a resolution. In the meantime, there are some basic troubleshooting steps that help to resolve this issue.
Troubleshooting for iOS devices
- Empty the application's Image Cache: For iPads – On the top right of the Hulu Plus app, tap Your Name > Settings > Clear image cache. For iPhones and iPods – On the bottom right menu of the Hulu Plus app, tap More > Settings > Clear image cache.
If the problem persists, please try the below steps:
- Force quit the Hulu Plus app: Go to your Home screen, and then double-click your Home button. When the tray slides up, hold your finger on the Hulu Plus app until it starts wiggling. Tap the red button above its icon, and then tap your Home button again to finish.
- Turn off your iOS device completely, let it sit for 15 seconds, then turn it on again.
Troubleshooting for Apple TVs
- Perform a power-cycle of the Apple TV, modem and router. Unplug all three from power and wait at least 1 minute before plugging them back in.