For a smooth playback experience, a broadband internet connection is required. The most common causes for stuttering videos are slow download speed and inconsistent wireless connection. We require a download speed of at least 3 Mbps for High Definition videos and 1 Mbps for Standard Definition videos.

If you are experiencing stuttering or choppy playback, we recommend performing a speed test of your connection. Visit speedtest.net and click on the green Begin Test button. Once the test is complete, compare the results against our requirements.

If your speed test results exceed our requirements, here are some general tips that may help:

• Power down your equipment (Hulu Plus device, modem, and router) for approximately one minute and then power back up.
• If you are watching a video over a wireless connection, connect your device directly to your router via ethernet cable.
• Disconnect any other devices from the network.
• Refer to your router manufacturer for settings and configuration information that can help improve the strength of the network.

If issues persist, additional device-specific troubleshooting suggestions are listed below:

PlayStation 3

Xbox 360

Roku

Samsung TV/Blu-ray Player

Sony BRAVIA TV/Blu-ray Player

VIZIO TV/Blu-ray Player

TiVo Premiere

PlayStation 3

The PlayStation has a built-in network speed test and we recommend running the Connection Test. In the main menu (XMB), go to Settings > Network Settings > Internet Connection Test and compare the download and upload speed with the speedtest.net results.

If you continue to experience stuttering playback on your PlayStation 3, try these troubleshooting suggestions:

1. Ensure the Video Quality is set to Auto (while a video is playing, press R1 on the controller)
2. Reset the system time and date of your PlayStation 3. In the XMB, go to Settings > Date and Time Settings > Date and Time > Set via Internet
3. Delete the Hulu Plus application (highlight the application, press the triangle button and select Delete) and then re-download the application from the PlayStation Store

If this did not help, contact us directly and let us know which steps you've already tried. We'll be happy to investigate further.

If you are experiencing problems loading the Hulu Plus application on your PlayStation 3, please refer to this help article.

Xbox 360

If you continue to experience stuttering playback on your Xbox 360, try these troubleshooting suggestions:

1. Log out of your Hulu Plus account log back in. (In the Hulu Plus app, go to the Settings section, and select log out)
2. Delete the Hulu Plus software and then download it again. (Go to Settings > System > Storage > All Devices (or appropriate memory device) > Games and Apps. Then, highlight the Black Hulu Plus icon, press Y on the controller, and select Delete. Afterwards, you can select Hulu Plus again in the Apps section to load it again.)
3. Delete and then recover your Xbox LIVE Gamertag. NOTE: When deleting your Gamertag, please select Delete Profile Only. This deletes the profile but leaves saved games and achievements. Select Delete Profile and Items to delete the profile and the associated saved games and achievements.
4. Try the solutions offered in the "Improve Xbox LIVE speed" article on the Xbox Support site.

If this did not help, contact us directly and let us know which steps you've already tried. We'll be happy to investigate further.

Roku

If you continue to experience stuttering playback on your Roku, try these troubleshooting suggestions::

1. Remove the Hulu Plus channel and then re-add it via the Channel Store
2. Ensure that you have the most recent firmware installed on your Roku. Go to Settings > Player Info > Check for Update
3. Try the solutions offered in the "How do I improve my Roku player connection to content servers?" article on the Roku Support site.

If this did not help, contact us directly and let us know which steps you've already tried. We'll be happy to investigate further.

Samsung TV/Blu-ray

If you continue to experience stuttering playback on your Samsung TV or Blu-ray player, lower the Video Quality. While a video is playing,

1. Press the down arrow on the remote control.
2. Navigate to the Video Quality option and press Enter.
3. Select a version with a lower bitrate.

If this did not help, contact us directly and let us know which steps you've already tried. We'll be happy to investigate further.

Sony BRAVIA TV/Blu-ray Player

We highly recommend connecting your device directly to the modem or router via wired connection. If a video starts to stutter, try stopping the video and then starting the video again from the menu.

We have received reports from users who are experiencing streaming issues despite meeting or exceeding our bandwidth requirements. We are currently working with Sony to resolve the issue and will provide further details as soon as possible. Please contact Hulu Support directly if you would like to report this issue.

VIZIO TV/Blu-ray Player

If you are experiencing streaming issues with your Vizio TV, please delete the Hulu Plus widget from your device and then re-install it.

NOTE: The Vizio Blu-ray does not offer the ability to delete and re-install Hulu Plus

1. Press the VIA button on your remote.
2. Highlight the Hulu Plus application and press the yellow button.
3. Select Delete Snippet
4. Go to the Widget Gallery and locate Hulu Plus
5. Select Add Widget to My Profile

If this did not help, contact us directly and let us know which steps you've already tried. We'll be happy to investigate further.

TiVo Premiere

If you are experiencing stuttering playback on your TiVo Premiere device, please try the troubleshooting suggestions below:

1. Lower the Video Quality by pressing Pause on your remote and selecting a version with a lower bitrate.
2. Try the solutions offered in the "General network troubleshooting tips" article on the TiVo Support site.

If this did not help, contact us directly and let us know which steps you've already tried. We'll be happy to investigate further.