Streaming issues with Hulu Plus on Roku
Summary
If you're running into trouble using Hulu Plus on your Roku, try turning off your Roku, modem and router for a full 60 seconds.

For trouble streaming or loading videos with Hulu Plus on Roku, there may be an issue with the internet connection. First, we recommend performing a speed test of your connection. Visit speedtest.net and click on the green Begin Test button. Once the test is complete, compare the results against our requirements. We recommend a download speed of at least 1.5 Mbps for standard definition playback, and 3 Mbps for High Definition playback. 

 

If your speed test results exceed our requirements, below are some general steps that may help:

 

 


 

Step 1: Power off your Roku, modem and router 

This step should help to resolve most streaming and loading issues encountered with Hulu Plus on Roku. Turn off your Roku, modem and router for a full 60 seconds. The Roku will take about a minute to restart, then try Hulu Plus again. 

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Step 2: Disconnect any other devices

If you or someone else in the household is using the internet connection on another device, you may encounter trouble streaming with Hulu Plus. Disconnect any other devices from your network and then try using Hulu Plus again. 

 

To check your internet speeds, run a speed test of your connection. Visit speedtest.net and click on the green Begin Test button. Once the test is complete, compare the results against our requirements.

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Step 3: Remove and reinstall the Hulu Plus channel 

To remove and reinstall the Hulu Plus channel: 

  1. Press the asterisk or star button on your Roku remote
  2. Select "Remove channel"
  3. Visit the Roku Channel store and locate Hulu Plus
  4. Select "Add channel"
  5. Try using Hulu Plus again. 

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Step 4: Check for a Roku firmware update

Ensure that you have the most recent firmware installed on your Roku. To check your device, navigate to Settings > Player Info > Check for Update

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Step 5: Visit Roku Support for additional troubleshooting

Try the solutions offered in the "How do I improve my Roku player connection to content servers?" article on the Roku Support site.

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