Amazon account and Fire TV billing
Summary
To cancel, update or manage your payment info for Hulu Plus, visit your Amazon account page directly.

Below are answers to some questions you may have about Hulu Plus subscriptions billed through Amazon (this only applies to accounts created directly on the Amazon Fire TV).

 

 

 

How can I verify that I'm being billed through Amazon?

To check and see if your Hulu Plus subscription is being billed through Amazon, head over to your Account page (and sign in, if prompted). If we are billing your Amazon account for your monthly subscription, under the Your Subscription section, you will see that your Hulu Plus Subscription is "Billed through Amazon".

 

 

 

 

 

 

 

 

How do I update my billing information

Updating your billing information will need to be done directly through your Amazon account. First, you will need to visit your subscriptions page on Amazon.com, which you can also find by going to Your Account > Digital Content > Your Apps and Devices > Your Subscriptions on the left-hand side under Manage. Once there, follow these steps:

 

1. Select Actions on the right side of the screen

2. Choose Edit payment information from the drop-down menu

3. Click Pay with new card, then enter the new credit or debit card information

 

 

 

If your account is not billed through Amazon, you will need to update your billing information on Hulu.com. To do this, go to your Account page (and sign in, if prompted). Under the Your Subscription section, click Update Payment Information. (Please see this help article for more information). 

 

 

 

How do I cancel my Hulu Plus subscription? 

To cancel a Hulu Plus subscription that is billed through Amazon Billing, you will need to head directly to your Amazon subscriptions page. Once there, follow these steps:
 

1. Select Actions on the right side of the screen

2. Choose Turn off auto-renewal from the drop-down menu

3. Confirm that you would like to turn off auto-renewal on the next menu

 

 

 

 

 

How do I view my billing history?

For accounts billed directly through Amazon, please visit the Subscriptions page of your Amazon account. From here, click on Actions to the right of your Hulu Plus subscription. Then click View billing history to access the charges attached to your Hulu Plus account through Amazon billing. 
 

 

 

 

 

 

 

 

Can I place my Hulu Plus subscription on Hold?

At this time, we are unable to offer billing Holds for subscriptions charged through Amazon. If needed, you can cancel your current Hulu Plus subscription and restart your service at any time. Please keep in mind that if you cancel today, you will have access for the remainder of your current billing cycle, and we will not be able to issue a refund.

 

 

 

Can I redeem a Hulu Plus gift card?

At this time, Hulu Plus gift cards cannot be redeemed on accounts billed through Amazon. If you would like to redeem a Hulu Plus gift card, you will need to cancel your current Hulu Plus subscription and then sign up directly on Hulu.com following the instructions that came with the gift card. Please keep in mind that if you cancel today, you will have access for the remainder of your current billing cycle, and we will not be able to issue a refund.

 

 

 

Can I refer a friend to Hulu Plus?

Absolutely; however, accounts billed through Amazon are not able to receive any promotional credits for friend referrals. If you have a lot of friends that you'd like to refer to receive credit if they become Hulu Plus subscribers, you will need to cancel your current Amazon-billed Hulu Plus subscription and sign up directly on Hulu.com. Please keep in mind that if you cancel today, you will have access for the remainder of your current billing cycle, and we will not be able to issue a refund.

 

For more info about Hulu Plus Referrals, please visit this article

 

 

Can I redeem an additional promotion?

At this time, we are unable to support the redemption of any promotions other than the standard one-week free trial for accounts billed through Amazon. For the time being, if you would like to apply an additional promotion to a Hulu Plus subscription, you will need to cancel your current subscription and then sign up directly on Hulu.com (make sure to follow the steps specific to that promotion, and take note of whether or not the promotion is meant for new subscribers only). Please keep in mind that if you cancel today, you will have access for the remainder of your current billing cycle, and we will not be able to issue a refund.
 
 

 

For billing or account-related inquires, we recommend contacting Amazon.
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