Streaming Issues with Hulu Plus on Android Devices
Summary
If you're running into trouble using Hulu Plus on your Android phone or tablet, try uninstalling and reinstalling the Hulu Plus app or powering down your device for a full minute.

 

 

Troubleshooting Help for Android Devices

If you are experiencing stuttering or choppy playback with the Hulu Plus mobile app, we recommend performing a speed test of your connection. You can download the speedtest.net mobile app from the Google Play Store here. If your device does not have Google Play available, you can visit speedtest.net and click on the green Begin Test button. Once the test is complete, compare the results against our requirements.

 

If your speed test results exceed our requirements, here are some general tips that may help:

  1. Turn off your Android device and let it sit for at least 1 minute before turning it back on (please be certain your device is fully powered off for at least 60 seconds, following onscreen prompts if needed). For Nook tablets, hold down the button on the upper left side of the device until prompted to turn it off, then wait at least 1 minute before powering back on.
     

  2. Clear the Hulu Plus app's cache:

    • Android phones and tablets - From the home screen, go to Settings > Applications > Manage Applications > All > Hulu Plus and press Clear cache.
    • Kindle Fire / Fire HD / Fire HD 8.9” - From the bar at the top of the screen, swipe down and go to More > Applications > Installed Applications, then select Hulu Plus and tap Clear Cache.
       
  3. Force stop the app:

    • Android phones and tablets - Go to Settings > Applications > Manage Applications > All > Hulu Plus and press Force Stop.
    • Kindle Fire / Fire HD / Fire HD 8.9” - Swipe down from the bar at the top of the screen, go to More > Applications > Installed Applications, select Hulu Plus, then press Force Stop.
       
  4. Uninstall, power cycle, and reinstall the app

    • Android phones and tablets - Go to Settings > Applications > Manage Applications > All > Hulu Plus and press Uninstall. Then turn off the device and let it sit for 1 minute. Turn it back on and reinstall the Hulu Plus app from the Google Play Store.
    • Kindle Fire / Fire HD / Fire HD 8.9” - Again, from the same menu as above, tap Uninstall. Then, power cycle your device by turning it off for 1 minute. You can then reinstall from the Kindle Apps Store.
    • Nook / Nook HD - Look in the Apps section for the Google Play Store. Once there locate Hulu Plus and uninstall it, then turn off your Nook for 1 full minute. Turn it back on, and reinstall the app from the Google Play Store.

 

 

Why can't I download the Hulu Plus app from the Play Store?

At this time, the Hulu Plus application may not work correctly on some Android devices. For these devices, you will not have the ability to download the Hulu Plus application from Google Play. For playback support, we recommend updating your Android device to the most recent software update.

 

Hulu Plus is supported on almost all mobile devices running Android 3.x or 4.x and select devices running Android 2.x. If you feel your device should be supported (for example; it was recently upgraded to Android 4.x), please let us know and we'll be happy to help further.

 

 

What is the DRM error I keep getting on my device?

Hulu Plus for Android requires certain content security features to be available on the device in order to stream content to your tablet or phone. In addition, on certain devices, these content security features require that your device is not “rooted” and does not have an unlocked bootloader, including Cyanogenmod. Please see our Minimum Requirements for more information.

 

 

Why do I see a "Network Connection Problem" message?

Hulu Plus for Android requires a stable Wi-Fi, 3G, or 4G connection in order to stream videos to your device. In order to improve your experience, you can try reducing reducing the video’s quality. To do so, after starting playback, tap the gear icon in the lower right corner of the screen. Select the Video Quality option. In the window that pops up, change from High to Medium, or from Medium to Low as desired. This setting is not saved, so you may need to repeat it for every video you play.

 

To find out if your connection is too slow for video playback, please try testing your connection speed using the Speedtest.net application. If your connection speed is below 1Mbps (about 1000 Kbps), a smooth playback experience may not be possible.

 

In some cases, your Internet connection is fast, but you may still experience problems with Hulu Plus. This may indicate an issue specific to your Android phone or tablet. If you're still encountering issues, please get in touch with our support team. Let us know what steps you've tried, and we'll be happy to help further.

 

 

Why can't I play video via HDMI on my Android device?

Unfortunately, due to technical and content security reasons, we are unable at this time to offer HDMI or wireless display support on some Android devices. We're sorry if this causes any inconvenience for you, we'll continue to work on expanding our HDMI compatibility.

 

For a list of devices (Internet-connected TVs, gaming consoles, set-top boxes) that offer a better Hulu Plus living-room television experience, please visit our Supported Devices page.

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