Videos on Apple devices restarting from beginning
Videos on Apple devices restarting from beginning
Summary
We've received reports of users encountering video playback issues with Hulu on Apple devices including iPads, iPhones, iPods and Apple TVs.

A symptom of the issue is having videos restart playback from the beginning. Our developers are aware of the issue and are working quickly toward a resolution. In the meantime, there are some basic troubleshooting steps that help to resolve this issue. 

 

Troubleshooting for iOS devices

  • Empty the application's Image Cache: For iPads – On the top right of the Hulu app, tap Your Name > Settings > Clear image cache. For iPhones and iPods – From within the Hulu app, tap More Settings > Clear temporary files. For newer Hulu devices, tap the Browse button > Settings > Clear temporary files.

If the problem persists, please try the below steps:

  • Force quit the Hulu app: 

    • iOS 5 and 6 – From any screen, double-click your Home button. When the tray slides up, hold your finger on the Hulu app until it starts wiggling. Tap the red button above its icon, and then tap your Home button again to finish.

    • iOS 7 and above – From any screen, double-click your Home button. When the app windows appear, swipe left or right to find the Hulu app. Press on the Hulu app window and swipe up. Then tap your Home button again to finish.

  • Turn off your iOS device completely, let it sit for 15 seconds, then turn it on again.

 

 

Troubleshooting for Apple TVs

  • Perform a power-cycle of the Apple TV, modem and router. Unplug all three from power and wait at least 1 minute before plugging them back in.

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