Samsung living room device date and time error
Summary
We've received some reports of Samsung devices, (including TVs, Blu-ray players, and home theaters) being unable to log in, often accompanied by a warning to check the time and date on the device.

We've received some reports of Samsung devices, (including TVs, Blu-ray players, and home theaters) being unable to log in, often accompanied by a warning to check the time and date on the device. We're working to track down the primary cause of this issue, but in the meanwhile we do have some steps that should help toward resolving the issue. 

 

Verify your Date and Time Zone settings

  1. From the main menu, select Settings > System > Timezone.
  2. Perform a complete power cycle of your device, modem and router by unplugging them from power for at least a minute before rebooting.

 

For the next set of troubleshooting steps, we'll need to identify which software version your Samsung device is running. First, start by launching the Smart Hub. Then select the scenario below that matches your device. 

 

 

Upper left-hand Smart Hub logo 

First, reset the Smart Hub on your Samsung device

  1. On your Samsung remote, select the button labeled either "Hub" or "Internet"
  2. Locate "Settings" (For "Smart Hub" models, you should press the blue 'D' button on your remote, and for "Internet @TV" models, you will select "Settings" at the bottom left of the screen.)
  3. Within "Settings", select "Reset" (This will remove and re-install all apps that you have installed on your device, so you may need to log back in afterwards.)

    * As a note, you may be asked for a password to do this reset. If you do not remember setting up a password, try the default of 0000.

 

Next, reset the DNS Servers on your Samsung device

  1. Go to the main Samsung menu.
  2. Select "Settings."
  3. Select "Network."
  4. Select "Network Status." 
  5. Choose Network.
  6. A connection test will run automatically. Once finished choose "IP Settings."
  7. Under "DNS" choose "Manual."
  8. Set "DNS Server" as "208.67.222.222"

 

 

Upper right-hand Smart Hub logo

First, reset the Smart Hub on your Samsung device

  1. On your Samsung remote, select the button labeled either "Hub" or "Internet."
  2. Once Smart Hub opens, press the "Tools" button on your remote.
  3. From the menu, select "Settings" and then "Reset." (This will remove and re-install all apps that you have installed on your device, so you may need to log back in afterwards.) 

    * As a note, you may be asked for a password to do this reset. If you do not remember setting up a password, try the default of 0000.

 

Next, reset the DNS Servers on your Samsung device

  1. Go to the main Samsung menu.
  2. Select "Settings."
  3. Select "Network."
  4. Select "Network Status." 
  5. Choose Network.
  6. A connection test will run automatically. Once finished choose "IP Settings."
  7. Under "DNS" choose "Manual."
  8. Set "DNS Server" as "208.67.222.222".

 

 

Smart Hub with 5 color icons across the center 

First, reset the Smart Hub on your Samsung device

  1. Exit the Smart Hub and then press the Menu button on the remote.
  2. Select the Smart Features menu and then scroll down to select Smart Hub Reset. (This will remove and re-install all apps that you have installed on your device, but will just take a minute or two to complete.) 

    * As a note, you may be asked for a password to do this reset. If you do not remember setting up a password, try the default of 0000.

 

Next, reset the DNS Servers on your Samsung device

  1. Go to the main Samsung menu.
  2. Select "Settings."
  3. Select "Network."
  4. Select "Network Status." 
  5. Choose Your Wifi Network.
  6. A connection test will run automatically. Once finished choose "IP Settings."
  7. Under "DNS" choose "Manual."
  8. Set "DNS Server" as "208.67.222.222".
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