iTunes billing FAQ
iTunes billing FAQ
Summary
To cancel, update or manage your payment info for Hulu Plus, visit your iTunes account page. You can also cancel your account directly at hulu.com/account.

Below are answers to some common questions about Hulu Plus subscriptions being billed through iTunes. This only applies to accounts created directly on the Apple TV or by using iTunes billing credentials in the iOS Hulu Plus app. 

 

 

How do I log in to Hulu Plus on other devices?

If you created your Hulu Plus subscription on your Apple TV, you will need to complete your account setup before you can log in on Hulu.com or any other supported devices. To do this, simply click the registration link in the Welcome Email we sent when you originally signed up. If you accidentally deleted this email,  just head to our Forgot Password page and enter your email address to have it resent. Once you have completed your account setup, you can log in using your email address and password on any of our supported devices.

 

 

How can I verify that I'm being billed through iTunes?

To check and see if your Hulu Plus subscription is being billed through iTunes, head over to your Account page (and sign in, if prompted). If we are billing your iTunes Account for your monthly subscription, under the Your Subscription section, you will see "Your Hulu Plus Subscription is billed through iTunes".

 

 

How do I update my billing information?

You can update your billing information within the iTunes Store. First, verify that you are being billed through iTunes. Then, make any changes to your billing information by heading to iTunes on your computer, iPad, iPhone or iPod touch:

  1. Within the iTunes Store, go to your Account (and sign in using your Apple ID)
  2. In the Apple ID Summary section, click Edit to the right of Payment Type
  3. Make sure to click Done to save the changes
 
If your account is not billed through iTunes, you will need to update your billing information on Hulu.com. To do this, go to your Account page (and sign in, if prompted). Under the Your Subscription section, click Update Payment Information. (Please see this help article for more information). 

 

 

How do I cancel my Hulu Plus subscription? 

You can easily cancel your Hulu Plus subscription on either Hulu.com or through the iTunes Store. To do so on Hulu.com, go to your Account page (and sign in, if promoted). Under the Your Subscription section, click the Cancel Subscription button and follow the prompts to confirm. When completed, you will receive an email confirming the cancellation. Alternatively, to cancel your Hulu Plus subscription using iTunes: 

  1. Within the iTunes Store, go to your Account (and sign in using your Apple ID)
  2. In the Settings section, click Manage to the right of Subscriptions
  3. In the Auto Renewal section for Hulu Plus, click Off and then Done to confirm your update

 

 

How do I restart my Hulu Plus subscription?

You can easily restart your Hulu Plus subscription on either Hulu.com or through the iTunes Store. To do so on Hulu.com, go to your Account page (and sign in, if prompted). Under the Your Subscription section, click the Renew Your Subscription button and follow the prompts to enter your billing information. Alternatively, to restart your Hulu Plus subscription using iTunes: 

  1. Within the iTunes Store, go to your Account (and sign in using your Apple ID)
  2. In the Settings section, click Manage to the right of Subscriptions
  3. In the Renewal Options for Hulu Plus, click Subscribe and then Confirm

 

 

 

Can I place my Hulu Plus subscription on Hold?

At this time, we are unable to offer billing Holds for subscriptions charged through iTunes. If needed, you can cancel your current Hulu Plus subscription and restart your service at any time. Please keep in mind that if you cancel today, you will have access for the remainder of your current billing cycle, and a refund will not issued.

 

 

Can I redeem a Hulu Plus gift card?

At this time, Hulu Plus gift cards cannot be redeemed on accounts billed through iTunes. If you would like to redeem a Hulu Plus gift card, you will need to cancel your current Hulu Plus subscription and then sign up directly on Hulu.com following the instructions that came with the gift card. Please keep in mind that if you cancel your Hulu Plus subscription today, we will be unable to credit your account for the remainder of the month.

 

 

Can I refer a friend to Hulu Plus?

Absolutely, however accounts billed through iTunes are not able to receive any promotional credits for friend referrals. If you have a lot of friends you'd like to refer, and would like to get credit for them signing up for a Hulu Plus subscription, you will need to cancel your current iTunes billed Hulu Plus subscription and sign up directly on Hulu.com. Please keep in mind that if you cancel your Hulu Plus subscription today, we will be unable to credit your account for the remainder of the current billing period. 

 

 

Can I redeem an additional promotion?

At this time, we are unable to support the redemption of any promotions other than the standard free week trial for accounts billed through iTunes. For the time being, if you would like to apply an additional promotion to a Hulu Plus subscription, you will need to cancel your current subscription and then sign up directly on Hulu.com (make sure to follow the steps specific to that promotion). Please keep in mind that if you cancel your Hulu Plus subscription today, we will be unable to credit your account for the remainder of the billing period. 

 

 

For billing or account-related inquires, we recommend directly contacting Apple. Of course, feel free to reach out to the Hulu team as well – We're here to help!
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