Video streaming issues on Hulu.com
The following help article relates to streaming issues on a computer. If you are experiencing issues with Hulu Plus on your TV, you can find troubleshooting steps here.
Below are some tips and tricks if you're experiencing any of the following:
My videos start and stop repeatedly
- For a smooth playback experience, you need a broadband internet connection. We recommend first performing a speed test of your connection. Visit speedtest.net and click on the green Begin Test button. Once the test is complete, compare the results against our requirements.
- If your video download speed is slower or inconsistent. Pause the video until the buffer is full and then try playing the video. You may also want to consider limiting your viewing experience to low quality. You can do this by mousing over the little gear icon in the bottom right-hand corner of our video player.
- If you are running any bandwidth-intensive applications on your computer, or any other device on your network (e.g. Dropbox, BitTorrent, other downloads, internet phone services such as Skype, Vonage, MagicJack, and online gaming), you may want to pause these applications while watching videos on Hulu.com.
- If you are watching video over a wireless connection and your video is stuttering, try watching over a wired connection or move your computer closer to your Wi-Fi router for a stronger signal.
I'm experiencing slow and choppy playback
- Pause the video and allow the buffer to reach "full." Once it's full, try playing your video again. If the video is still stuttering, you may be experiencing issues with your CPU performance. Try turning off any CPU-intensive programs you're running, or rebooting your computer.
- Try lowering the video quality setting. Lowering the quality will reduce the processing demand on your computer. You can do this by mousing over the little gear icon in the bottom right-hand corner of our video player.
- Some video cards may lack the proper decoding technology for Flash based media. Try disabling "hardware acceleration" in Flash -- Right-click on our video player and select Settings. Click the leftmost tab on the panel that appears (which is labeled as "Display") and uncheck the box next to Enable Hardware Acceleration. When you're through, close the panel and restart your browser.
- If video is stalling or slowing only during full-screen mode, try lowering your desktop resolution.
- Check to see if you encounter the same playback issues in another browser. Here is a list of recommended and supported web browsers.
My video player window is black, not functioning, or there is discoloration or lines through the video
- Try disabling "hardware acceleration" in Flash -- Right-click on our video player and select Settings. Click the leftmost tab on the panel that appears (which is labeled as "Display") and uncheck the box next to Enable Hardware Acceleration. When you're through, close the panel and restart your browser.
- Clear your Flash cache by visiting here and clicking Delete All Sites in the Website Storage Settings panel. Keep in mind that this step may require you to log back into Flash based applications and websites.
- Make sure your video card drivers are up to date. You can find more information on how to do this on your computer by visiting your video card manufacturer's website.
- You can find additional information and make sure your computer is set up properly for Flash by checking out Adobe's Advanced Troubleshooter.
Videos won't start at all
- Try clearing your browser cache.
- In order to connect quickly and accurately to our servers, a fast ping speed is required. Go to pingtest.net and click on the green Begin Test button. For optimal performance make sure your ping test is below 50ms with no packet loss.
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